Table of contents:

  1. Important Terms
  2. Identity of the Entrepreneur
  3. Applicability
  4. The Offer
  5. The Agreement
  6. Right of withdrawal
  7. Costs in case of revocation
  8. Exclusion of the Right of Withdrawal
  9. The Price
  10. Conformity and Warranty
  11. Delivery and Execution
  12. Long-term transactions and termination
  13. Payment
  14. Complaints procedure
  15. Disputes
  16. Additional ProvisionsArticle 1 – Definitions
1. Important Terms

In these terms and conditions the following terms shall have the following meanings:

  • Cooling-off period: The period during which the consumer can make use of his right of withdrawal (14 days).
  • Consumer: A natural person who is not acting in the exercise of a profession or business and who enters into a distance contract.
  • Right of withdrawal: The possibility for the consumer to cancel the agreement within the cooling-off period.
  • Entrepreneur: The legal entity that offers products and/or services remotely to consumers.
  • Distance contract: A contract whereby use is made of one or more techniques for distance communication.
2. Identity of the Entrepreneur

Eskey VOF
E-mail address: support@eskey.nl
Chamber of Commerce number: 92872611
VAT identification number: NL866200356B01

3. Applicability

These general terms and conditions apply to every offer and every agreement between Eskey and the consumer. For the conclusion of an agreement, the text of these terms and conditions will be made available to the consumer.

4. The Offer
  • All offers are without obligation. Eskey reserves the right to adjust the offer.
  • The description of the products is detailed to allow a good assessment. Images give a true representation, but small deviations are possible.
5. The Agreement
  • An agreement is concluded when the consumer accepts the offer and meets the conditions set.
  • In case of electronic acceptance, Eskey will immediately confirm receipt of the order.
6. Right of withdrawal

For Products:

  • The consumer has the right to cancel the agreement within 14 days after receipt of the product without giving any reason.
  • The product must be returned undamaged and, if reasonably possible, in the original packaging.

For Services:

  • The consumer can exercise the right of withdrawal within 14 days after concluding the agreement, unless the service has already begun with express consent.
7. Costs in case of cancellation
  • When exercising the right of withdrawal, the return costs are borne by the consumer.
  • Eskey will refund the purchase amount within 14 days after receiving the returned product.
8. Exclusion of the Right of Withdrawal

The right of withdrawal can be excluded for the following products:

  • Custom made products.
  • Hygiene products where the seal has been broken.
  • Rapidly perishable products.
9. The Price
  • Prices include VAT and are clearly indicated.
  • Price increases within 3 months of the conclusion of the agreement are not permitted, unless they concern statutory changes.
10. Conformity and Warranty
  • Eskey guarantees that the products comply with the agreement and the stated specifications.
  • Complaints must be reported within 4 weeks of delivery.
11. Delivery and Execution
  • Delivery will take place at the address specified by the consumer.
  • The delivery time is indicative. In case of delay, the consumer will be informed within 30 days.
12. Long-term transactions and termination
  • Agreements for an indefinite period can be terminated at any time with a notice period of up to one month.
13. Payment
  • Payment must be made within 7 working days after the start of the cooling-off period.
14. Complaints procedure
  • Complaints can be submitted via support@eskey.nl .
  • Eskey aims to handle complaints within 14 days.
15. Disputes
  • Dutch law applies to agreements between Eskey and the consumer.
16. Additional Provisions

Additional provisions may not be detrimental to the consumer and must be recorded in writing.